Frequent Questions

How will I find my car if my flight arrives late at night or is delayed?
As long as you provide us with your flight number and arrival time one of our providers employees will be waiting for you upon your arrival.

Can all the members of my family (or friends) drive our hired car?
No, only those specified in the contract may drive the hired car.

Can I collect the car at any time?
At the airport offices, car collection can usually be done 24 hours a day, provided you supply us with your flight details and arrival time. At other locations our providers usually have more restricted opening hours, generally from 09.00-13.00 and 16.30-19.30 from Monday to Friday, 09.00-13.00 Saturdays, and Sundays and local holidays they remain closed.

May I collect and return the car to any office?
Yes, providing the collect/return selector allows you to do so. If the selector does not give you the option then it is not permitted. Cars hired on the Canary Islands and the Balearics may not be taken or returned to another island.

Can I push or tow other vehicles?
No, you cannot use the vehicle to push or tow other vehicles.

Can I make a reservation for a specific model of car, fuel or colour?
No, we cannot accept reservations for a specific model, fuel or colour. We can only confirm the car group. This means a car group where all cars have similar specifications.

What does the insurance cover?
Depending on the rent a car company you select, the insurance in most of the cases will be fully comprehensive. Please check the EXTRAS section next to the logo of the rent a car company.

What will I do if my car breaks down?
All our cars are new and replaced after 6-8 months of use. Should any failure occur you may call the car hire company and they will solve the problem as quickly as possible.

How much will I pay for a full tank of fuel?
Obviously the price of fuel will depend on the model of car, pick up location, and the price of fuel at the time. The price varies from 35 Euros for the smaller cars and 85 Euros for the larger cars.

Do the cars have air-conditioning?
Yes, most car groups include air-conditioning unless indicated otherwise. By looking at our online quotation you will find the specifications for each group.